Hello,
We are extremely sorry to hear that the bottle/s you received was broken. We try to package our goods as securely as possible but unfortunately once in a while they get broken during transit.
We will ship you a replacement product immediately. In addition, we will ship you a free extra bottle for the delay and inconvenience. No need to return the broken bottle. Please use whatever you can collect.
Thanks for your understanding and patience.
Thanks,
The NoOdor.com Odor Solutions Team